Management Job Listing

Front Desk Manager

Why You Want to Work for Us

The Columbia Sussex Corporation has been a leader in the Hospitality Industry since 1972.
The Columbia Sussex Corporation owns, operates, and manages Hotels & Resorts all over the United States, Canada, Cayman Islands, and on St. Maarten. These includes upscale boutique hotels, conference style hotels and our luxurious 4 diamond resorts.
The Columbia Sussex Corporation now owns and operates over 70 properties and continues to grow.

What Our Employees Say About Us

FRONT DESK
Submitted January 24, 2008
WORKPLACE CULTURE:
The company is wonderful.
They do like to promote from within.
Hard work will lead to a definite promotion.
INTERVIEW PROCESS:
Hiring process is thorough, yet relaxed.
BUSINESS OUTLOOK:
I look forward to many years of growth.

Training We Provide

The Columbia Sussex Corporation takes pride in training and developing Managers from within the company.
We offer Management Trainee Programs which can provide a fast growth track for ambitious individuals.

How a Person Can Make an Impact in This Job

By overseeing all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

Scope of this Position

• We have several openings for FRONT DESK MANAGERS in the NORTHEASTERN United States.
• These are positions that provide opportunities for good career growth.
• As we continue to grow, we need to bring in high quality employees who can grow and prosper in their career path.
• LOCATIONS INCLUDE:
• ===================
• NEW YORK
• PENNSYLVANIA
• NEW JERSEY
• MARYLAND
• VIRGINIA
• MASSACHUSETTS
• WASHINGTON, DC
• ===============
• RESPONSIBILITIES INCLUDE:
• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling
• Responsible for scheduling of all Front Office personnel. Manage payroll and control costs using Labor Standards.
• Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate.
• Assist staff members in handling guest issues that may arise.
• Ensure that problems are addressed as soon as possible, and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement.
• Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude at all times.
• Participate in completing, and presenting to employees, performance reviews in a timely manner.
• Ensure that staff adheres to all established standard operating procedures of the Hotel.
• Ensure that discipline within the Front Office is administered in a fair, firm and consistent manner.
• Responsible for developing recognition programs within the Front Office and seeing that they are administered in a prompt, consistent and expedient manner.
• Position will be responsible for supervising/managing/overseeing the following departments: Hotel Front Desk Operations.
• In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Hotel Front Office.
• Requires a minimum of 2/5 year(s) of supervisory experience.
• This position reports to: Front Office Manager

Job Requirements

• Must be a citizen of this country or possess a valid work permit.
• EDUCATION:
• Bachelor's Degree preferred; however, any combination of education and training within hotel supervisory/ management may also be considered
• EXPERIENCE:
• Minimum of two to five years experience as supervisor of Office Operations and or management experience.
• SKILLS:
• Ability to work in a fast paces environment and manage a large diverse work force.
• Capable of motivating staff and promote self improvement

Compensation

Benefits

How to Apply

Job #128656 — Front Desk Manager

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.

Company Description

Why People Like to Work for Us

Company Statistics

Property Portfolio

Company Characteristics

• We are adding additional properties to the portfolio every year.

Internet Links

Columbia Sussex Corporation http://www.columbiasussex.com

Map

How to Apply

Job #128656 — Front Desk Manager

Submit your Résumé or Job Application online Build your resume and manage your career search online with the Hospitality Online Career Toolkit — it’s free, and confidential.